iforte-recruit
Telephone No.
60378830999
Dress Code
Smart Casual
Salary
MYR 4,000.00 - MYR 6,000.00
Working Hours
9.00 - 6.00 weekdays
Location
Petaling Jaya, Selangor, MALAYSIA
Min. Working Experience
2 year(s)
Telephone No.
60378830999
Dress Code
Smart Casual
Salary
MYR 4,000.00 - MYR 6,000.00
Working Hours
9.00 - 6.00 weekdays
Location
Petaling Jaya, Selangor, MALAYSIA
Min. Working Experience
2 year(s)
Description
  • Implement the social moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools.
  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Marketing team where required.
  • Manage the banned user process, and track and remove previously banned users.
  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Service Community Admin accounts, processing emails and complaints, escalating when necessary.
  • Moderate communities located in social networking sites including Facebook, Twitter, Forum, Instagram, Youtube and other similar social media outposts, adapting methodology where appropriate.
  • Produce reports on relevant moderation statistics, issues and outcomes.
  • Monitor effective benchmarks for measuring moderation and volume, and analyze, review, and report on effectiveness of moderation policy.
  • Identify the active user, core fans and KOLs in the social site, and convert them into loyal fans.
  • Utilize analytics, customer insights, and segmentation best practices to build effective loyalty marketing programs.
  • Regularly to conduct on-ground gathering for fan in different region, regularly.
  • Regularly conduct different kind of online activity for fans, and convert them into loyalty fans.
Requirements
  • Great knowledge of online social legal issues and cool under pressure.
  • Strong organizational and multitasking skills, and a proactive approach.
  • Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.).
  • Knowledge of the Company’s industry and targeted demographics’ culture, as well as internet culture.
  • Ability to effectively communicate information and report statistics.
  • Team player, detail focused and reliable.
  • Good technical understanding and can pick up new tools quickly.
  • Have a good knowledge of principles of customer service.
  • Process own transport and willing to travel.
  • Fluent in English, Malay and Mandarin would be a must.
  • Experience in this/related field will be added advantage.
  • Availability to work days, evening, nights, as well as weekends as and when required.
Benefits

TBC

Key Skills

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Question(s) To Be Answered
All applicants are required to answer the question(s) stated in order to successfully submit your application for this job.
1.
Why should we hire you?