iforte-recruit
Telephone No.
60378830999
Dress Code
Smart Casual
Salary
MYR 3,500.00 - MYR 4,500.00
Working Hours
9.00 - 6.00 weekdays
Location
Petaling Jaya, Selangor, MALAYSIA
Min. Working Experience
3 year(s)
Telephone No.
60378830999
Dress Code
Smart Casual
Salary
MYR 3,500.00 - MYR 4,500.00
Working Hours
9.00 - 6.00 weekdays
Location
Petaling Jaya, Selangor, MALAYSIA
Min. Working Experience
3 year(s)
Description
  • Utilisation of the Service-Now helpdesk package for logging, accurate reflection of caller requests and assigning / escalating issues where needed
  • Provide first time fix telephone and email support, taking ownership, accurately diagnosing and rectifying user hardware & application issues.
  • Acquire additional skills by assisting in diagnose and resolve tickets under the second level support bucket whenever time allows.
  • Provide / update work instructions and procedure whenever necessary to ensure the team are following the right procedure during support escalation to ensure incidents are resolved in a timely manner.
  • Provide basic software installation and Active Directory (AD) administration, user creation, deletion etc.
  • Complete audit and review activities on company system.
  • Liaise with other regional teams in collaboration activities where required
Requirements
  • Minimum 2yr Degree or higher in Computer Science or related education or technical certification programs or equivalent work experience.
  • 3+  years of technical and customer service experience in a professional industry, utilizing effective phone and email communication skills. Including two or more years of technical phone support experience and medical device troubleshooting.
  • Minimum 2 years experience with Windows Network administration and supporting Windows OS
  • Minimum 2 years experience supporting ERP or CRM or other business application in a multinational environment
Benefits

TBC

Key Skills

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